Shipping policy

delivery

Your order will be shipped directly to you from Japan. Available shipping services and rates will be displayed based on the items in your cart and your registered shipping address. For Japan, Yamato Transport will be used, and Express Courier (Air) DHL will be used for countries and regions outside Japan.
*If the shipping address specified by the customer is found to be outside the delivery area of the shipping company, the order may be cancelled.
*We cannot ship to P.O. Boxes or U.S. military bases.
*If you wish to have your order shipped outside of Japan, please enter your name and address in single-byte alphanumeric characters.

Number of days for delivery

Please confirm the delivery date at the time of purchase of each product.
*The estimated shipping date is subject to change. Please understand it beforehand.
*Delivery status is only an estimate, not a guarantee of delivery. Please understand in advance.
*We do not ship separately ordered items together. Please note that we cannot combine separate orders into one shipment.

Shipping charges

Domestic shipping: 800 yen flat rate (However, the rate may vary depending on some items ordered. Please check on the checkout page.)
Overseas: Fees vary depending on the country and region of delivery destination at the time of purchase. Please check on the checkout page.

Redelivery

We do not offer reshipment in the event that an order is returned due to customer relocation, address entry error resulting in an unknown delivery address, long-term absence, non-payment of duties and other taxes including customs duties, import non-permission, etc. Orders will be cancelled in accordance with our Terms of Use.
Shipping (including customs duties and other taxes), handling charges, and return shipping charges are the responsibility of the customer and will be deducted from the amount and refunded to the payment method used.
We will inform you of the refund details by e-mail at the time of order cancellation.