FAQ / Contact Us
Please check the FAQs below and click on the link to the inquiry form at the bottom of the page.
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Payment
What types of payments are accepted?
Credit card (VISA, MasterCard, AMEX, JCB) / Shop Pay / Apple Pay / Google Pay / PayPal / Convenience store payment / PayPay / Alipay / WeChat Pay
Payment is completed at the time of order. Please inquire with your credit card company or other payment services regarding the timing of debit.
Please note that your order will be cancelled if the payment is not made within 2 days. Please note that your order will be canceled if payment is not made within 2 days. If you have set up a domain name to receive such e-mails, please cancel the domain name or add "komoju.com" to the domain name list.
※When using convenience store payment, a separate transaction fee will be charged in addition to the product price, shipping fee, etc. Please check on the application screen.
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order
Can I edit my order?
Please contact our customer service team to make arrangements for your order.
Multiple items I wish to purchase are not in my cart and an error message appears. What should I do?
You cannot purchase "pre-order items" and "regular items" in the shopping cart at the same time. Also, even if they are "pre-order items", they cannot be purchased at the same time if they have different "product release dates". Please place separate orders.
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delivery
When will I receive my order?
Expected shipping dates are listed on the product detail page of each item. Please be sure to check it before purchasing. We do not respond to inquiries regarding shipping dates prior to the scheduled shipping date. Please understand this in advance. Please check the shipping schedule for items that are no longer available.
How much is the shipping cost?
Domestic: Flat rate of 800 yen (However, rates may vary depending on some items ordered. Please check on the checkout page)
International: Rates are charged at the time of purchase depending on the destination country and region. Please check on the checkout page.
Can I change my shipping address or method?
No cancellations or changes will be accepted after an order has been placed. Please understand this in advance.
*Please pay special attention to the difference between the time of order and shipment when purchasing ordered products.Where is the tracking number?
Please check your order confirmation page or the email that you received to confirm the start of shipment.
Please allow 1-2 business days at most for tracking information to be registered and updated on the shipping carrier's tracking site. Please allow 1-2 business days at most for the tracking information to be registered and updated on the shipping carrier's tracking site.
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Other
Can I use the ID and password I used for mu-mo SHOP?
It cannot be used. In addition, points (mu-mo store gold) accumulated at "mu-mo SHOP" cannot be used accordingly.