FAQ

  • Payment

    What types of payments do you accept?

    Credit card (VISA, MasterCard, AMEX, JCB) / Shop Pay / Apple Pay / Google Pay / PayPal / Convenience store payment / PayPay / LINE Pay / Alipay / WeChat Pay / Grab Pay Singapore
    Payment is completed at the time of order. Please contact your credit card company or payment service for information on when your payment will be deducted.



  • Ordering

    Can I edit my order?

    This depends on availability and readiness to ship.

    An error message appears when multiple items I wish to purchase do not appear in my cart. What should I do?

    You cannot purchase "pre-order items" and "regular items" in the shopping cart at the same time. Also, even if they are "pre-order items", they cannot be purchased at the same time if they have different "product release dates". Please place separate orders.



  • Shipping

    How much is the shipping cost?

    Domestic: Flat rate of 800 yen (however, rates may vary depending on some items ordered. Please check on the checkout page)

    Overseas: Fees vary depending on the country and region of delivery destination at the time of purchase. Please check on the checkout page.

    Can I change my shipping address or shipping method?

    We do not accept cancellations or changes after an order has been placed. Please understand this in advance.
    Please note that the order and shipping times are different when you purchase an ordered product.

    How much are the shipping charges?

    It depends on the product ordered and the shipping method. Please check the amount and shipping days from the available shipping methods when you place your order, and then select one.

    Where is the tracking number?

    You can find the tracking number in your order confirmation page or in your order confirmation email.

    • Please note that it may take 1-2 business days at most to register and update your tracking information on your shipping carrier's tracking site. Please allow 1-2 business days at most for the tracking information to be registered and updated on the shipping carrier's tracking site.




  • Other

    Can I use the ID and password of the +ID I used for "mu-mo SHOP"?

    No, you cannot use them. In addition, you cannot use the points (mu-mo store gold) you have accumulated through "mu-mo SHOP".



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