contact

Regarding product delivery and customer support closure during the GW holiday season

Thank you for your continued patronage.
We would like to inform you of our shipping schedule during the Golden Week holidays.

We will not take a break from shipping, but if an item is ordered from a manufacturer, we will ship it to you as soon as possible.
Please note that you will have to wait for the product to be shipped during the holidays when the manufacturer's warehouse is closed.
We appreciate your understanding.

Notice Concerning Delivery of Merchandise During the Golden Week Holidays
In the event that there is no stock in our warehouse for orders confirmed between April 25 (Fri.) and May 7 (Wed.),
If there is no stock in our warehouse for orders confirmed between April 25 (Fri.) and May 7 (Wed.), they will be shipped sequentially from May 12 (Mon.) onward.
The delivery schedule differs depending on the product. Please check the "Delivery Status" on each product information page for the delivery schedule.

Notice of Customer Support Desk Closure
May 3 (Sat.) - May 6 (Tue., holiday)

We regret to inform you that our customer support desk will be closed during the above period.
All inquiries will be answered as soon as they are received and confirmed after the holiday period.
Please note that it may take some time for us to reply to your inquiry after the vacation due to the high volume of inquiries.

Thank you for your continued support.